# Wilfred Tumang — Professional Portfolio

> Wilfred Tumang is a **Customer Service Representative** based in **Camarines Sur, Philippines**.
> Portfolio: https://wilfredtumang.linkedportfolio.com

## Identity & Contact
- **Full Name**: Wilfred Tumang
- **Professional Title**: Customer Service Representative
- **Location**: Camarines Sur, Philippines
- **City**: Camarines Sur
- **Country**: Philippines
- **Portfolio URL**: https://wilfredtumang.linkedportfolio.com
- **Business Email**: tumangwilfred.01@gmail.com
- **Available for**: Freelance / Contract work

## About
I am a detail-oriented and highly organized professional with several years of experience in customer service across healthcare, telecommunications, and remote support environments. I have worked with companies such as Concentrix, Quantrics, and Cognizant, where I developed strong communication skills, problem-solving abilities, and the capacity to handle high-pressure situations efficiently. With a background in communication and experience as a newswriter and reporter, I bring strong written and verbal English skills, including the ability to communicate clearly in a neutral accent. I am proficient in tools such as Microsoft Word, Excel, and PowerPoint, and I am comfortable working in fast-paced, remote settings. I am known for being proactive, reliable, and quick to learn. I take pride in managing tasks efficiently, following instructions accurately, and delivering quality results. As a Virtual Assistant, I am committed to helping clients stay organized, save time, and achieve their goals through consistent and dependable support.

## Skills & Areas of Expertise
MICROSOFT AND EXCEL PROFICIENT

## Work Experience
- **CUSTOMER SERVICE REPRESENTATIVE ** at SITEL (2020-11–2021-12)
  HEALTHCARE ACCOUNT
- **CUSTOMER SERVICE REPRESENTATIVE ** at IQOR (2022-07–2022-12)
  TELCO ACCOUNT
- **CUSTOMER SERVICE REPRESENTATIVE - ** at FOUNDEVER (2023-06–2023-11)
  HEALTHCARE ACCOUNT
- **CUSTOMER SERVICE REPRESENTATIVE - ** at quantrics (2024-05–2025-02)
  TELCO ACCOUNT
- **CUSTOMER SERVICE REPRESENTATIVE -  ** at CONCENTRIX (1970-01–2026-04)
  HEALTHCARE ACCOUNT

## Featured Projects
- **CollegeDiploma**: AB COMMUNICATION ARTS
  URL: https://wilfredtumang.linkedportfolio.com/project/collegediploma

## Services Offered
- **DSWD**: We're assessing Filipino families in the community to check if they can qualify for any government programs. 

## Certifications & Licences
- **DIPLOMA** issued by TARLAC STATE UNIVERSITY (2019-06)

## Education
- **AB COMMUNICATION ARTS in COMMUNICATION** — Tarlac State University (2015-08–2019-06)

---
*Profile generated by [LinkedPortfolio](https://linkedportfolio.com) — Free Professional Portfolio Builder. Platform llms.txt: https://linkedportfolio.com/llms.txt*